This policy explains when and how GeniusApply USA ("we") refunds payments for our job application service. You pay for work we do, and you get back what we haven't done.
1. The resume review is free
We never charge for our resume review or our ATS resume checker, so there's nothing to refund.
2. How payment works
We quote each client personally before any work starts. Your quote states the price, what's included and the service period it covers. Payment is due before work begins.
3. Refunds before work starts
If you cancel before we've started matching jobs or tailoring your resume, we refund your payment in full, minus any payment processing fees our payment provider doesn't return to us.
4. Refunds after work starts
If you cancel after work has started, we refund the unused part of your service period, calculated by days:
Refund = (amount paid − processing fees) ÷ days in your service period × days remaining
Work already completed, such as job-portal profiles, your polished master resume, tailored resumes and submitted applications, isn't refundable.
5. Our interview guarantee
We guarantee at least 2 interview invitations within 30 days of your first application. If you receive fewer, we keep applying for you at no extra cost until you've received 2, as described in section 2 of our Terms of service. The guarantee is honored with continued applications, not refunds. We don't guarantee job offers, so we don't refund payments because an interview didn't lead to an offer. If you're unhappy with the jobs we're targeting, tell us and we'll adjust them.
6. If onboarding isn't completed
If you don't complete onboarding within 14 days of paying and we can't reach you, we may cancel your service and refund you as described in section 3.
7. Billing mistakes
Duplicate charges and other billing mistakes are refunded in full once we've confirmed them.
8. How to ask for a refund
Email [email protected] or message us on WhatsApp at +1 (667) 346-6769 with your name, the email or phone number you signed up with, and the reason. Please ask within 30 days of the payment or of cancelling, whichever is later. We reply within 5 business days, and approved refunds go back to your original payment method, usually within 5 to 10 business days.
9. Before you dispute a charge
Please contact us first and give us 14 days to fix the problem. We keep records of the work done for you, including applications and resumes, and we share them with your bank or card provider if a dispute is opened.
10. Contact
GeniusApply USA
Email: [email protected]
WhatsApp: +1 (667) 346-6769